Matthew Brunton looks after Invacare’s Inside Sales Customer Experience, and says, “I’m really excited to be a part of the Invacare direct to customer website that’s being set up and look forward to making it as intuitive as possible!”
Matthew’s role involves converting customer leads into sales, currently for SMOOV One, Invacare’s newest innovative electric drive that flexibly docks to wheelchairs. “The Customer Experience segment allows me to share my knowledge to develop new and improved documentation and processes for the customer service team.”
Amanda Slade is a client of Steve Burgess, Invacare Australia / New Zealand's Business Leader Customer Power. Amanda wrote this brief account which runs through her thoughts about her journey to finding the power chair that meets her needs perfectly.
"I remember my first Invacare wheelchair. I had an Arrow power chair without tilt at that stage, with a joystick head control.
The proverb “clothes make the man”, meaning that people will judge you by the clothes you wear, has quite an impressive literary pedigree – from Homer’s ‘The Odyssey’ in 8 B.C. to William Shakespeare’s ‘Hamlet’ in 1600, to Mark Twain in the late 1800s - the importance of making a good impression by way of your attire has been around for a long time.
Sharelle Lincoln, General Manager of Rentals New Zealand, says she loves how working for Invacare provides her with the opportunity to ‘give back’. “We truly make a difference to others, and this is important to me. I have also found that Invacare is a business that encourages staff to be empowered and progress, another important perk of my workplace.“
Carers are an integral part of Australia and New Zealand's health system and are the foundation of our aged, disability, palliative, and community care systems. Australia has over 2.7 million carers, approximately 12% of the population and New Zealand has 430,000 carers, about 10% of the population, however, this number may not represent the true number of carers. Many people in caring roles do not identify as carers and as such are often not linked to services and support that can assist them.
Denice Neale, Invacare Territory Business Manager QLD and Northern NSW, is committed to her role at the company and is determined to make a positive impact on people’s lives, and this is also something she is very keen to have her customers know about her.
Denice says, “I love explaining the differences between cost and value propositions so that when possible the end user gets the quality equipment they deserve.”
This Mother’s Day we are celebrating all the mums who make up the Invacare community – mums who are our clients, partners, and our staff. Caren Williams, Invacare Australia/New Zealand Accounts Receivable Officer and mum, tells us a little about her role and about being an "Invacare mum".
Jason Williams, Invacare Technician, enjoys being “hands-on”, and considers himself a fast learner who is not afraid to try new things. Jason has worked in various roles at Invacare Australia/New Zealand over the years, including Rentals Installer and Rentals Store person. Currently, Jason’s role primarily involves servicing oxygen and rentals equipment.
Jason says, “As an individual, I play my role the best I can as small contributions can have an impact on my team and the business. Even after 9 years, I am still learning something interesting.”
Ashley Mehrotra is currently working on ‘Special Projects’ reporting directly to Sankesh Chetty in Marketing.
Ashley is one of Invacare’s many long term employees, having been with the organisation for the last 14 years. During his tenure he has worked in Customer Service, Tech Support and Supply Chain, making Ashley an expert on many facets of Invacare, and he’s a big believer in working hard to reach his goals.
Language, and the significance we attach to words, creates attitudes, drives social policies and laws, influences our feelings and our decisions, and has an effect on people's lives. Words, their meanings, and how we use words matters a great deal.
Often, the way someone is devalued, marginalised, and discriminated against is through language, by using words or labels to identify a person or group as "less-than," as "the other", or "not like us”. Once a person or group has been identified this way, it makes it easier to justify prejudice and exclusion.