FAQ

Where can I find product Script Forms and Trial Request forms?

A. Click here to go to the Document Download page. We currently have all the preferred supply scripts forms online. We will be loading additional script forms as we finish getting them ready to be posted online.

Q. Where can I find pricing for equipment?

A. We do not advertise our pricing online. For all pricing please contact Invacare Customer Services on 0508 468 222

Q. I am calling from an Aged Care Facility or Rest Home, who do I need to talk to regarding trialing or purchasing equipment?

A. Invacare has a nationwide team of Healthcare Product Specialists focused on equipment for Aged Care and Hospitals. Click here to find the Healthcare Product Specialist in your area.

Q. How do I rent equipment?

A. Invacare New Zealand has an extensive range of equipment available for short to long-term hire. Click here to visit our rental information page or phone Invacare Rentals on 0800 770 220 or (09) 917 3931.

Q. I haven’t received my AA Card for my Mobility Scooter yet?

A. Your AA Card takes 4-6 weeks to process. To speed up the process make sure that you complete your Scooter Warranty Card and mail it back to us as quickly as possible (most Invacare Distributors will help you with this).

Q. What do I do if my Mobility Scooter requires a service or repair?

A. In the first instance please contact the Distributor you purchased the Scooter from. They will be able to help you with this themselves or point you in the right direction of someone who can help.

Q. What are the Warranty Terms on my equipment?

A. Warranty terms vary from product to product. Please contact the person you purchased your Invacare product from or call customer services on 0508 468 222. If you own an Invacare Mobility Scooter you should have received and Invacare Warranty Card and you will be able to find warranty details on this.